I paced an order for a neat lake picture that reminded me of good memories in Maine. It was to be a Valentine's present for my wife. When that special time came, I watched with anticipation as my wife opened the box. Unfortunately as the last wrapping came off, it was clear that somewhere along the way the frame had been dropped on its corner. "Great, now I have to deal with some high-end artsy shop keeper and try to get this replaced." I figured it'd be a battle to get this handled fairly. I sent a short email with a picture of the frame. What I got back surprised me. Instead of a long tedious hassle, the "shop keeper" went out of their way to apologize that I received something less than perfect. They were even embarrassed that it happened. They promptly started working on a replacement and shipped that to me with a postage paid return label for the damaged item. Nothing could have been easier. That service reminded me of the old "LL Bean" policy - If you aren't happy, we'll make you happy. Sure it's unique art. But more importantly, whoever runs this gallery still gives good old fashion service.
